Terms & Conditions

1. Cancellation

If you would like to cancel your service, notify CharmClean by 5pm the day prior to your scheduled service. A $75 fee would apply if canceling after 5pm the day before the scheduled service, or if we come to your home and have no access.

2. Payments

For our cleaners’ safety, we accept all major credit/debit cards only. An additional $10 fee will be charged for expired / declined credit cards.

3. 200% Guarantee

If you are not satisfied with any part of our cleaning service, please call us to schedule a re-cleaning of the area in question within 24 hours. If, after re-cleaning, the issues you are still not satisfied enough to recommend us to your friends and family, we will issue a partial refund at the discretion of the owner(s). If a re-clean is rejected, a partial refund will be issued at the discretion of the owner(s).

4. Liability Claims

Notify us within 24 hours of your cleaning of any accidental damages or missing items. We reserve the right to contract suitable professionals to repair damages, and will make payment arrangements directly to contractors to settle repairs. A police report is required for any claim of theft.

5. Valuables

Customers are responsible for securing valuable items and collectibles prior to cleanings.

6. Large & Heavy Items

For safety our employees are not allowed to lift or move heavy items or furniture (exceeding 40 pounds). They are also not allowed to extend in excess of the height of 2 steps on a step ladder.

 

WEB SITE TERMS AND CONDITIONS OF USE

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on CharmClean’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on CharmClean’s web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by CharmClean at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on CharmClean’s web site are provided “as is” CharmClean makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, CharmClean does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall CharmClean or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on CharmClean’s Internet site, even if CharmClean or a CharmClean authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on CharmClean’s web site could include technical, typographical, or photographic errors. CharmClean does not warrant that any of the materials on its web site are accurate, complete, or current. CharmClean may make changes to the materials contained on its web site at any time without notice. CharmClean does not, however, make any commitment to update the materials.

6. Links

CharmClean has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by CharmClean of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

CharmClean may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms of Service and Privacy Policy.

8. Governing Law

Any claim relating to CharmClean’s web site shall be governed by the laws of the State of Maryland without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.