What is your refund policy?

April 15, 2015 by charmclean

If something is not done to your expectations, please let us know. We’ll send a team out to make it ...

What is your 100% satisfaction guarantee policy?

April 15, 2015 by charmclean

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you ...

Do the cleaning professionals go through a background check?

April 15, 2015 by charmclean

Absolutely! CharmClean conducts background checks on our cleaners before they are hired. We hire only the best, most trusted cleaners ...

Is my billing information kept safe and secure?

April 15, 2015 by charmclean

We have three levels of security in place. First, our booking page is protected by extended validation SSL. Secondly, our ...

What happens if something goes wrong during my appointment?

April 15, 2015 by charmclean

If something goes wrong during your appointment, immediately call us at (443)-877-5253, and we will make it right.

Can I trust my cleaning professional?

April 15, 2015 by charmclean

Absolutely! CharmClean’s cleaning professionals go through a thorough background check prior to their employment with us. CharmClean is also insured ...